Lecture

ITIL @ DIT: Service Management

Description

This lecture covers the implementation of ITIL at EPFL's IT department, focusing on aligning IT objectives with business goals, managing integrated services, and developing a deeper understanding of IT services. It explains the benefits for users, the ITIL framework, and the Capability Maturity Model Integration. The lecture also discusses incident management, project organization, and the challenges faced during the implementation process.

Official source

https://mediaspace.epfl.ch/media/0_tgl2idya

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Ontological neighbourhood

Business

Business administration: Project management

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