Publication

From Composites to Service Systems: The Role of Emergence in Service Design

Abstract

Service Design is an engineering endeavor to enrich some aspect of the real world through a man-made artifact. Systems approach to modeling reality is particularly relevant to Service Design as it seeks to explain reality as a composition of functional observations. Nevertheless, its adoption varies from casual interpretations of interconnectedness to citations of non-deducible causality. To establish Systems approach firmly within the domain of Service Design, it is important to provide an unambiguous characterization of the nature of composition that a Systemic view entails. Further, such characterization should be amenable to the development of a formal framework for specifying Services. In this paper, we take a cognitive approach to composition and highlight the difference between composites as structure-unifying integrated-wholes and composites as emergence-revealing systems. We then translate this characterization into a set of visual semantics for expressing a service-oriented view of observed reality.

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Related concepts (24)
Augmented reality
Augmented reality (AR) is an interactive experience that combines the real world and computer-generated content. The content can span multiple sensory modalities, including visual, auditory, haptic, somatosensory and olfactory. AR can be defined as a system that incorporates three basic features: a combination of real and virtual worlds, real-time interaction, and accurate 3D registration of virtual and real objects. The overlaid sensory information can be constructive (i.e. additive to the natural environment), or destructive (i.
Mixed reality
Mixed reality (MR) is a term used to describe the merging of a real-world environment and a computer-generated one. Physical and virtual objects may co-exist in mixed reality environments and interact in real time. Mixed reality that incorporates haptics has sometimes been referred to as Visuo-haptic mixed reality. In a physics context, the term "interreality system" refers to a virtual reality system coupled with its real-world counterpart.
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