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Concept
Post-occupancy evaluation
Summary
Post Occupancy Evaluation (POE) has its origins in Scotland and the United States and has been used in one form or another since the 1960s. Preiser and colleagues define POE as "the process of evaluating buildings in a systematic and rigorous manner after they have been built and occupied for some time".
The unique aspect of Post Occupancy Evaluation is that it generates recommendations based on all stakeholder groups' experiences of subject buildings' effects on productivity and wellbeing.
Post Occupancy Evaluations is used to improve the ways that buildings are used to support productivity and wellbeing.
Specifically it is used to:
Account for building quality
Inform planning and briefing (programming) for new buildings and alterations
Troubleshoot building/use problems (such as change management and new work styles)
The British Council for Offices (BCO) summarises that a POE provides feedback of how successful the workplace is in supporting the occupying organization and the requirements of individual end-users. The BCO also suggests that POE can be used to assess if a project brief has been met. Furthermore, the BCO recommends that POE is used as part of the Evidence-based design process, where the project usually refers to a building design fit-out or refurbishment, or to inform the project brief where the project is the introduction of a new initiative, system or process. POE usually involves feedback from the building occupants, through questionnaires, interviews and workshops, but may also involve more objective measures such as environmental monitoring, space measurement and cost analysis.
Post Occupancy Evaluations involve all stakeholder groups with interests in the subject buildings. Stakeholders are typically:
Employees - working in the buildings
Clients, customers, students, prisoners, guests and patients - receiving services in the buildings
Project sponsors, architects, engineers, builders - who produced the building
Maintenance managers, tradespeople and cleaners - who maintain the building
Future generations (represented by architects) - who will live in the environment polluted by the buildings' construction and operation
The POE process provides value-neutral prompts to stimulate stakeholders to make testable observations about their experiences of buildings' effect on productivity and wellbeing.
Official source
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