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Concept
Business activity monitoring
Summary
Business activity monitoring (BAM) is software that aids the monitoring of business activities which are implemented in computer systems.
The term was originally coined by analysts at Gartner, Inc. and refers to the aggregation, analysis, and presentation of real-time information about activities inside organizations, customers, and partners. A business activity can either be a business process that is orchestrated by a business process management (BPM) software, or that of a series of activities spanning across multiple systems and applications. BAM is intended to provide a summary of business activities to operations managers and upper management.
Business activity monitoring provides real-time information about the status and results of various operations, processes, and transactions. The main benefits of BAM are to enable an enterprise to make better informed business decisions, quickly address problem areas, and re-position organizations to take full advantage of emerging opportunities.
One of the most visible features of BAM is the presentation of information on dashboards containing the key performance indicators (KPIs) used to provide assurance and visibility of activity and performance. This information is used by technical and business operations to provide visibility, measurement, and assurance of key business activities. It can also be exploited by event correlation to detect and warn against impending problems.
Although BAM systems usually use a computer dashboard display to present data, BAM is distinct from the dashboards used by business intelligence (BI) insofar as events are processed in real-time or near real-time and pushed to the dashboard in BAM systems, whereas BI dashboards refresh at predetermined intervals by polling or querying databases. Depending on the refresh interval selected, BAM and BI dashboards can be similar or vary considerably.
Some products provide trouble notification functions, which allows them to interact automatically with the issue tracking system.
Official source
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