Interactive kiosk

An interactive kiosk is a computer terminal featuring specialized hardware and software that provides access to information and applications for communication, commerce, entertainment, or education. By 2010, the largest bill pay kiosk network is AT&T for the phone customers which allows customers to pay their phone bills. Verizon and Sprint have similar units for their customers. Early interactive kiosks sometimes resembled telephone booths, but have been embraced by retail, food service, and hospitality to improve customer service and streamline operations. Interactive kiosks are typically placed in the high foot traffic settings such as shops, hotel lobbies, or airports. The integration of technology allows kiosks to perform a wide range of functions, evolving into self-service kiosks. For example, kiosks may enable users to order from a shop's catalog when items are not in stock, check out a library book, look up information about products, issue a hotel key card, enter a public utility bill account number to perform an online transaction, or collect cash in exchange for merchandise. Customized components such as coin hoppers, bill acceptors, card readers, and thermal printers enable kiosks to meet the owner's specialized needs. The first self-service, interactive kiosk was developed in 1977 at the University of Illinois at Urbana–Champaign by a pre-med student, Murray Lappe. The content was created on the PLATO computer system and accessible by the plasma touch-screen interface. The plasma display panel was invented at the University of Illinois by Donald L. Bitzer. Lappe's kiosk, called The Plato Hotline allowed students and visitors to find movies, maps, directories, bus schedules, extracurricular activities, and courses. The first successful network of interactive kiosks used for commercial purposes was a project developed by the shoe retailer Florsheim Shoe Co., led by their executive VP, Harry Bock, installed circa 1985. The interactive kiosk was created, manufactured, and customized by ByVideo Inc.

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Related concepts (3)

Kiosk

Historically, a kiosk () was a small garden pavilion open on some or all sides common in Persia, the Indian subcontinent, and in the Ottoman Empire from the 13th century onward. Today, several examples of this type of kiosk still exist in and around the Topkapı Palace in Istanbul, and they can be seen in Balkan countries. The word is used in English-speaking countries for small booths offering goods and services. In Australia they usually offer food service. Freestanding computer terminals dispensing information are called interactive kiosks.

Interactive kiosk

Touchscreen

A touchscreen or touch screen is the assembly of both an input ('touch panel') and output ('display') device. The touch panel is normally layered on the top of an electronic visual display of an electronic device. The display is often an LCD, AMOLED or OLED display. A user can give input or control the information processing system through simple or multi-touch gestures by touching the screen with a special stylus or one or more fingers. Some touchscreens use ordinary or specially coated gloves to work, while others may only work using a special stylus or pen.