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Concept
LivePerson
Summary
LivePerson is a global technology company that develops conversational commerce and AI software.
Headquartered in New York City, LivePerson is best known as the developer of the Conversational Cloud, a software platform that allows consumers to message with brands.
In 2018, the company announced its AI offering, allowing customers to create AI-powered chatbots to answer consumer messages, alongside human customer service staff.
LivePerson was founded in 1995 by Robert LoCascio. In April 2000, the company completed an initial public offering on the NASDAQ, in March 2011 its shares started trading also on the Tel Aviv Stock Exchange and are included in the TA-100 Index and the TA BlueTech Index.
The Conversational Cloud — A cloud-based method of customer messaging. Business can communicate with customers on web, mobile, and social.
LP Insights — Turns customers' chat transcripts into structured and unstructured data to provide actionable insights.
Official source
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