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This article envisions a new customer support solution that merges the efficiency of crowd-based Question and Answer (QA) sites with the effectiveness of traditional customer care services. QA sites use crowdsourcing to solve problems in a very efficient w ...
Les données de trafic sont essentielles pour le déploiement des services télématiques. L’avènement des nouvelles technologies de la communication et de l’informatique offre un fort potentiel pour la saisie et la transmission d’informations liées à la mobil ...
Crowdsourcing has been widely established as a means to enable human computation at large scale, in particular for tasks that require manual labelling of large sets of data items. Answers obtained from heterogeneous crowd workers are aggregated to obtain a ...
Population in urban areas has been increasing at an alarming rate in the last decades. This evidence, together with the rising availability of massive data from cities, has motivated research on sustainable urban development. In this paper we present a GIS ...
Advanced emotion recognition in text is essential for developing intelligent affective applications, which can recognize, react upon, and analyze users' emotions. Our particular motivation for solving this problem lies in large-scale analysis of social med ...
Online social media is changing the personnel recruitment process. Until now, resumes were among the most widely used tools for the screening of job applicants. The advent of inexpensive sensors combined with the success of online video platforms has enabl ...
WeSenseIt is a project about citizen involvement in environmental monitoring with particular focus on water, water-related variables, and the management of flood risks. We define a Citizen Observatory in a wide sense, where actors can actively and/or passi ...
This thesis addresses challenges in elicitation and aggregation of crowd information for settings where an information collector, called center, has a limited knowledge about information providers, called agents. Each agent is assumed to have noisy private ...
In this paper, we provide guidelines for strategically using crowds as part of a crowdsourcing strategy and an open innovation portfolio. We start by defining crowd organisations as sustained through a crowd of loosely coupled and equally aligned agents th ...
Protecting the privacy of crowd workers has been an important topic in crowdsourcing, however, task privacy has largely been ignored despite the fact that many tasks, e.g., form digitization, live audio transcription or image tagging often contain sensitiv ...
