Concept

Customer relationship management

Related publications (100)

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The role of ride-split revenue optimization on service level and traffic operation

Min Ru Wang

This master's project studies the role of ride-splitting incentives in the service level, total revenue, and trac impact of a ride-sourcing platform, which is built as a discrete event simulator using simulated taxi data within a congestible road network o ...

2021

Stream Solutes and Particulates Export Regimes: A New Framework to Optimize Their Monitoring

Camille Roland Marie Minaudo

The quantification of solute and sediment export from drainage basins is challenging. A large proportion of annual or decadal loads of most constituents is exported during relatively short periods of time, a “hot moment,” which vary between constituents an ...

2020

Zero Defect Manufacturing Strategies and Platform for Smart Factories of Industry 4.0

Gökan May

Within the context of market globalisation, the quality of products has become a key factor for success in manufacturing industry. The growing unpredictability of demand necessitates continuous adjustments in production targets. Addressing customer needs a ...

SPRINGER-VERLAG BERLIN2019

A Digital Platform connecting Academia and Small Businesses: An opportunity for Knowledge Management Experiments

Quentin Adrien Cavillier

Digital transformation is one of the biggest phenomena of this decade. One enabler of this revolution was cloud computing. Today, software engineers can deliver software as a service (SaaS), which is accessible to users through the Internet. Slack, Shopify ...

EPFL2019

Requirements Elicitation with a Service Canvas for Packaged Enterprise Systems

Gil Regev, Alain Wegmann, Blagovesta Hristova Kostova, Lucien Alexandre Etzlinger

We present a technique for eliciting requirements based on the use of a service canvas and the results of its application in the early phase of a customer relationship management integration project. The project was a collaboration between a research group ...

IEEE2019

Convolutional Relational Machine for Group Activity Recognition

Alexandre Massoud Alahi

We present an end-to-end deep Convolutional Neural Network called Convolutional Relational Machine (CRM) for recognizing group activities that utilizes the information in spatial relationsbetween individualpersons in image or video. It learns to produce an ...

IEEE2019

During reach-to-grasp motions,the Electromyographic (EMG) activity of the arm varies depending on motion stage. The variability of the EMG signals results in low classification accuracy during the reaching phase, delaying the activation of the prosthesis. ...

IEEE2019

Effect of AlN seed layer on crystallographic characterization of piezoelectric AlN

Paul Muralt, Luis Guillermo Villanueva Torrijo, Annalisa De Pastina, Ramin Matloub Aghdam, Kaitlin Marie Howell, Waqas Bashir

Ultrathin aluminum nitride (AlN) films are of great interest for integration into nanoelectromechanical systems for actuation and sensing. Given the direct relationship between crystallographic texture and piezoelectric (PZE) response, x-ray diffraction ha ...

2019

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The integration of discrete choice models with Mixed Integer Linear Programming (MILP) models provides a better understanding of customers' preferences to operators while planning for their systems. However, the formulations associated with the former are ...

2018

Underwater manipulation is a challenging problem. The state of the art is dominated by Remotely Operated Vehicles (ROV). ROV operations typically require an offshore crew consisting of at least an intendant, an operator, and a navigator. This crew often ha ...

2018