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Concept
Automated telephone survey
Summary
Automated telephone surveys is a systematic collection a data from demography by making calls automatically to the preset list of respondents at the aim of collecting information and gain feedback via the telephone and the internet. Automated surveys are used for customer research purposes by call centres for customer relationship management and performance management purposes. They are also used for political polling, market research and job satisfaction surveying.
An automated phone survey applies the interactive voice response system is any telephone system that interacts with callers without input from a human other than the caller. More specifically, interactive voice response, or IVR, is the technology that automates telephone contact between humans and machines.
Place automatic calls for landline, mobile phones, PHS, totally free of artificial operation.
Be served with self-helped indicating voice, customer service representative (CSR) and interchangeable services.
Apply multiple concurrent calls, can call a number of different target simultaneously.
Accomplished with text direct synthesis voice (TTS). The text could be transferred to fluent speech automatically.
Government and Administration
assessing the efficiency and achievement of the government by investigation
Conference Feedback
Provide a dial-in number, and ask participants to call in to give their feedback after a conference session. Make participation open to all, and eliminate paper forms and manual tabulation.
Job Satisfaction
Survey employees in companies and get know what they want and need, then make changes in human resource management and welfare system, which help to retain the staff.
Automatic Notifications
Remind people to pay their utilities automatically
Customer Satisfaction
Establish a comprehensive customer satisfaction survey system to get feedback about what they want and subsequently offer the better services.
Academic Research
Educational institutions including colleges and universities rely on phone surveys to get the feedback from the students and parents.
Official source
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