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We study the market partition between two distinct firms that deliver services to waiting-time sensitive customers. In our model, the incoming customers select a firm on the basis of its posted price, the expected waiting time and its brand. More specifica ...
For recurrent service providers (fast-food, entertainment, medical care,...), retaining loyal customers is obviously a key issue. The customers' loyalty essentially depends on their service satisfaction defined via an ad-hoc utility function. Among several ...
We consider queueing networks (QN) with feedback loops roamed by "intelligent" agents, able to select their routing on the basis of their measured waiting times at the QN nodes. This is an idealized model to discuss the dynamics of customers who stay loyal ...
We consider queueing networks (QN) with feedback loops roamed by ``intelligent'' agents, able to select their routing on the basis of their measured waiting times at the QN nodes. This is an idealized model to discuss the dynamics of customers who stay loy ...
We propose a new real-time load sharing policy (LSP), which optimally dispatches the incoming workload according to the current availability of the operators. Optimality means here that the global service permanently requires the engagement of a minimum nu ...
