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Sentiment analysis (also known as opinion mining or emotion AI) is the use of natural language processing, text analysis, computational linguistics, and biometrics to systematically identify, extract, quantify, and study affective states and subjective information. Sentiment analysis is widely applied to voice of the customer materials such as reviews and survey responses, online and social media, and healthcare materials for applications that range from marketing to customer service to clinical medicine.
Artificial intelligence (AI) is the intelligence of machines or software, as opposed to the intelligence of human beings or animals. AI applications include advanced web search engines (e.g., Google Search), recommendation systems (used by YouTube, Amazon, and Netflix), understanding human speech (such as Siri and Alexa), self-driving cars (e.g., Waymo), generative or creative tools (ChatGPT and AI art), and competing at the highest level in strategic games (such as chess and Go).
In artificial intelligence (AI), commonsense reasoning is a human-like ability to make presumptions about the type and essence of ordinary situations humans encounter every day. These assumptions include judgments about the nature of physical objects, taxonomic properties, and peoples' intentions. A device that exhibits commonsense reasoning might be capable of drawing conclusions that are similar to humans' folk psychology (humans' innate ability to reason about people's behavior and intentions) and naive physics (humans' natural understanding of the physical world).
While artificial intelligence is successful in many applications that cover specific domains, for many commonsense problems there is still a large gap with human performance. Automated sentiment analy
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One of the reasons sentiment lexicons do not reach human-level performance is that they lack the contexts that define the polarities of words. While obtaining this knowledge through machine learning w