Publications by Ekaterina Svikhnushina

Towards Novel Evaluation Methods for Social Dialog Systems

Language has shaped human evolution and led to the desire to endow machines with language abilities. Recent advancements in natural language processing enable us to achieve this breakthrough in human-machine interaction. However, introducing conversational ...

EPFL2023

A Taxonomy of Empathetic Questions in Social Dialogs

Pearl Pu Faltings, Ekaterina Svikhnushina, Kalpani Anuradha Welivita

Effective question-asking is a crucial component of a successful conversational chatbot. It could help the bots manifest empathy and render the interaction more engaging by demonstrating attention to the speaker's emotions. However, current dialog generati ...

ASSOC COMPUTATIONAL LINGUISTICS-ACL2022

PEACE: A Model of Key Social and EmotionalQualities of Conversational Chatbots

Pearl Pu Faltings, Ekaterina Svikhnushina

Open-domain chatbots engage with users in natural conversations to socialize and establish bonds. However, designing and developing an effective open-domain chatbot is challenging. It is unclear what qualities of a chatbot most correspond to users' expecta ...

ASSOC COMPUTING MACHINERY2022

Key Qualities of Conversational Chatbots - the PEACE Model

Pearl Pu Faltings, Ekaterina Svikhnushina

Open-domain chatbots engage in natural conversations with the user to socialize and establish bonds. However, designing and developing an effective open-domain chatbot is challenging. It is unclear what qualities of such chatbots most correspond to users' ...

ASSOC COMPUTING MACHINERY2021

User Expectations of Conversational Chatbots Based on Online Reviews

Pearl Pu Faltings, Ekaterina Svikhnushina, Alexandru Placinta

Open-domain chatbots that can engage in a conversation on any topic received significant attention in the last several years, which opened opportunities for studying user interaction with them. Drawing from reviews of chatbots posted on Google Play, we exp ...

ASSOC COMPUTING MACHINERY2021