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A Situated and Embodied Approach to Service Design

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A Proposition for a Design Method of Service Systems

Blagovesta Hristova Kostova

This research is in the domain of service science and proposes a method for designing service systems. We consider three levels of design – individual, organizational, and implementation. The proposed design method links these three levels by explicit inpu ...

2017

On-the-Fly Audio Source Separation-A Novel User-Friendly Framework

Dalia Salem Hassan Fahmy El Badawy

This paper addresses the challenging problem of single-channel audio source separation. We introduce a novel userguided framework where source models that govern the separation process are learned on-the-fly from audio examples retrieved online. The user o ...

2017

[Context] IT modelers create models to communicate their conceptualization of an organization and to facilitate the collaboration between business and IT people. The story they convey in their models is how the corporate IT systems fulfill the business peo ...

EPFL2016

[Context] As opposed to the traditional approach to problem solving, which limits the scope of the solution to the stated problem, the mandate for services is to go deeper and focus on the value that the proposed solution creates for the entities affected ...

EPFL2014

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Spectators are increasingly using social platforms to express their opinions and share their emotions during big public events. Those reactions reveal the subjective perception of the event and extend its understanding. This has motivated us to develop a s ...

2014

EmotionWatch: Visualizing Fine-Grained Emotions in Event-Related Tweets

Pearl Pu Faltings, Claudiu-Cristian Musat, Valentina Sintsova, Renato Kempter

2014

Tool for Design Decision Making: Zero Energy Residential Buildings in Hot Humid Climate

Shady Galal Mohamed Attia

Informed decision-making is the basis for the design of Net Zero Energy Buildings (NZEBs). This paper investigates the use of building performance simulation tools as a method of informing the design decision of NZEBs. The aim of this study was to develop ...

2013

Design and User Perception Issues for Personality-Engaged Recommender Systems

Rong Hu

Recommender systems have emerged, as an intelligent information filtering tool, to help users effectively identify information items of interest from a set of overwhelming choices and provide personalized services. Most recommendation technologies typicall ...

EPFL2012

People-Centric Mobile Sensing with a Pragmatic Twist: from Behavioral Data Points to Active User Involvement

Daniel Gatica-Perez

Mobile phones have recently been used to collect large-scale continuous data about human behavior. This people centric sensing paradigm is useful not only from a scientific point of view: Contextual user data has pragmatic value, too. Individuals whose dat ...

2011

Classroom orchestration : The third circle of usability

Pierre Dillenbourg, Frédéric Kaplan, Patrick Jermann, Guillaume Zufferey, Sébastien Cuendet, Quentin Bonnard, Hamed Seiied Alavi, Lenh Hung Son Do

We analyze classroom orchestration as a question of usability in which the classroom is the user. Our experiments revealed design features that reduce the global orchestration load. According to our studies in vocational schools, paper-based interfaces hav ...

International Society of the Learning Sciences2011