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Publication
Are you an EPFL student looking for a semester project?
Work with us on data science and visualisation projects, and deploy your project as an app on top of Graph Search.
We introduce a model that allows anonymous yet accountable access to services in mobile communication systems. This model is based on the introduction of a new business role, called the customer care agency, and a ticket based mechanism for service access. We introduce the general idea of ticket based service access, and present a categorisation of ticket types and ticket acquisition models. We analyse the role of customer care agencies and emphasise their advantages.
Andreas Peter Burg, Adrian Schumacher, Ruben Merz
Bryan Alexander Ford, Antoine Rault, Amogh Pradeep, Hira Javaid