Publication
The Role of Compromised Accounts in Social Media Manipulation
Related concepts (33)
Vault 7
Vault 7 is a series of documents that WikiLeaks began to publish on 7 March 2017, detailing the activities and capabilities of the United States Central Intelligence Agency (CIA) to perform electronic surveillance and cyber warfare. The files, dating from 2013 to 2016, include details on the agency's software capabilities, such as the ability to compromise cars, smart TVs, web browsers (including Google Chrome, Microsoft Edge, Mozilla Firefox, and Opera), and the operating systems of most smartphones (including Apple's iOS and Google's Android), as well as other operating systems such as Microsoft Windows, macOS, and Linux.
Cyberwarfare
Cyberwarfare is the use of cyber attacks against an enemy state, causing comparable harm to actual warfare and/or disrupting vital computer systems. Some intended outcomes could be espionage, sabotage, propaganda, manipulation or economic warfare. There is significant debate among experts regarding the definition of cyberwarfare, and even if such a thing exists. One view is that the term is a misnomer since no cyber attacks to date could be described as a war.
Customer engagement
Customer engagement is an interaction between an external consumer/customer (either B2C or B2B) and an organization (company or brand) through various online or offline channels. According to Hollebeek, Srivastava and Chen (2019, p. 166) S-D logic-Definition of customer engagement is "a customer’s motivationally driven, volitional investment of operant resources (including cognitive, emotional, behavioral, and social knowledge and skills), and operand resources (e.g.