Quality controlQuality control (QC) is a process by which entities review the quality of all factors involved in production. ISO 9000 defines quality control as "a part of quality management focused on fulfilling quality requirements". This approach places emphasis on three aspects (enshrined in standards such as ISO 9001): Elements such as controls, job management, defined and well managed processes, performance and integrity criteria, and identification of records Competence, such as knowledge, skills, experience, and qualifications Soft elements, such as personnel, integrity, confidence, organizational culture, motivation, team spirit, and quality relationships.
Network schedulerA network scheduler, also called packet scheduler, queueing discipline (qdisc) or queueing algorithm, is an arbiter on a node in a packet switching communication network. It manages the sequence of network packets in the transmit and receive queues of the protocol stack and network interface controller. There are several network schedulers available for the different operating systems, that implement many of the existing network scheduling algorithms. The network scheduler logic decides which network packet to forward next.
Internet caféAn Internet café, also known as a cybercafé, is a café (or a convenience store or a fully dedicated Internet access business) that provides the use of computers with high bandwidth Internet access on the payment of a fee. Usage is generally charged by the minute or part of hour. An Internet cafe will generally also offer refreshments or other services such as phone repair. Internet cafes are often hosted within a shop or other establishment.
Internet censorship circumventionInternet censorship circumvention, also referred to as going over the wall () or scientific browsing () in China, is the use of various methods and tools to bypass internet censorship. Various techniques and methods are used to bypass Internet censorship, and have differing ease of use, speed, security, and risks. Some methods, such as the use of alternate DNS servers, evade blocking by using an alternate address or address lookup system to access the site.
Internet slangInternet slang (also called Internet shorthand, cyber-slang, netspeak, digispeak or chatspeak) is a non-standard or unofficial form of language used by people on the Internet to communicate to one another. An example of Internet slang is "LOL" meaning "laugh out loud". Since Internet slang is constantly changing, it is difficult to provide a standardized definition. However, it can be understood to be any type of slang that Internet users have popularized, and in many cases, have coined.
Customer intelligenceCustomer intelligence (CI) as part of business intelligence is the process of gathering and analyzing information regarding customers, and their details and activities, to build deeper and more effective customer relationships and improve decision-making by vendors. Customer intelligence is a key component of effective customer relationship management (CRM), and when effectively implemented it is a rich source of insight into the behaviour and experience of a company's customer base.
Last mile (telecommunications)The last mile or last kilometer is a phrase widely used in the telecommunications, cable television and internet industries to refer to the final leg of the telecommunications networks that deliver telecommunication services to retail end-users (customers). More specifically, the last mile describes the portion of the telecommunications network chain that physically reaches the end-user's premises.
