Hewlett-Packard: Creating a Virtual Supply Chain (B)

This case is a short (2-page) follow-up to the A-case: IMD-6-0252 and should be used together with it. The case relates the story from July 2001 to July 2002, illustrating the complications encountered in finalizing the outsourcing agreement. It summarizes Derek Gray's personal learning points and reflections on the outsourcing decision. The case invites participants to think about the implementation challenges for the following year and how to measure the success of the outsourcing.