Publication
Mobile service robots are going to play an increasing role in the society of humans. Voice-enabled interaction with service robots becomes very important, if such robots are to be deployed in real-world environments and accepted by the vast majority of potential human users. The research presented in this thesis addresses the problem of speech recognition integration in an interactive voice-enabled interface of a service robot, in particular a tour-guide robot. The task of a tour-guide robot is to engage visitors to mass exhibitions (users) in dialogue providing the services it is designed for (e.g. exhibit presentations) within a limited time. In managing tour-guide dialogues, extracting the user goal (intention) for requesting a particular service at each dialogue state is the key issue. In mass exhibition conditions speech recognition errors are inevitable because of noisy speech and uncooperative users of robots with no prior experience in robotics. They can jeopardize the user goal identification. Wrongly identified user goals can lead to communication failures. Therefore, to reduce the risk of such failures, methods for detecting and compensating for communication failures in human-robot dialogue are needed. During the short-term interaction with visitors, the interpretation of the user goal at each dialogue state can be improved by combining speech recognition in the speech modality with information from other available robot modalities. The methods presented in this thesis exploit probabilistic models for fusing information from speech and auxiliary modalities of the robot for user goal identification and communication failure detection. To compensate for the detected communication failures we investigate multimodal methods for recovery from communication failures. To model the process of modality fusion, taking into account the uncertainties in the information extracted from each input modality during human-robot interaction, we use the probabilistic framework of Bayesian networks. Bayesian networks are graphical models that represent a joint probability function over a set of random variables. They are used to model the dependencies among variables associated with the user goals, modality related events (e.g. the event of user presence that is inferred from the laser scanner modality of the robot), and observed modality features providing evidence in favor of these modality events. Bayesian networks are used to calculate posterior probabilities over the possible user goals at each dialogue state. These probabilities serve as a base in deciding if the user goal is valid, i.e. if it can be mapped into a tour-guide service (e.g. exhibit presentation) or is undefined – signaling a possible communication failure. The Bayesian network can be also used to elicit probabilities over the modality events revealing information about the possible cause for a communication failure. Introducing new user goal aspects (e.g. new modality events and relat
Francesco Mondada, Vaios Papaspyros