Concept

Customer retention

Publications associées (14)

Product assortment and space allocation strategies to attract loyal and non-loyal customers

Ralf Seifert, Anna Timonina-Farkas, Argyro Katsifou

Assortment planning deserves much attention from practitioners and academics due to its direct impact on retailers' commercial success. In this paper we focus on the increasingly popular retail practice to use combined product assortments with both "standa ...

2020

Integrating advanced demand models within the framework of mixed integer linear problems: A Lagrangian relaxation method for the uncapacitated case

Michel Bierlaire, Shadi Sharif Azadeh, Meritxell Pacheco Paneque, Bernard Gendron

The integration of customer behavioral models in optimization provides a better understanding of the preferences of clients (the demand) to operators while planning for their systems (the supply). These preferences are formalized with discrete choice model ...

2017

Integrating advanced demand models within the framework of mixed integer linear problems: A Lagrangian relaxation method for the uncapacitated case

Michel Bierlaire, Shadi Sharif Azadeh, Meritxell Pacheco Paneque, Bernard Gendron

2017

Integrating advanced discrete choice models in mixed integer linear optimization

Michel Bierlaire, Shadi Sharif Azadeh, Meritxell Pacheco Paneque, Bernard Gendron

The integration of customer behavioral models in operations research (OR) is appealing to operators and policy makers (the supply) because it provides a better understanding of the preferences of customers (the demand) while planning for their systems. The ...

2017

Integrating supply and demand within the framework of mixed integer linear problems

Michel Bierlaire, Shadi Sharif Azadeh, Meritxell Pacheco Paneque, Bernard Gendron

The integration of customer behavioral models in optimization provides a better understanding of the preferences of clients (the demand) to policy makers while planning for their systems (the supply). On one hand, these preferences are formalized with disc ...

2017

A Lagrangian relaxation method for a choice-based optimization framework capturing the demand-supply interaction

Michel Bierlaire, Shadi Sharif Azadeh, Meritxell Pacheco Paneque, Bernard Gendron

The integration of customer behavioral models in optimization provides a better understanding of the preferences of clients (the demand) to policy makers while planning for their systems (the supply). On the one hand, these preferences are formalized with ...

2017

Just One More: Modeling Binge Watching Behavior

William Trouleau

Easy accessibility can often lead to over-consumption, as seen in food and alcohol habits. On video on-demand (VOD) services, this has recently been referred to as binge watching, where potentially entire seasons of TV shows are consumed in a single viewin ...

ACM Press2016

The impact of customer behavior models on revenue management systems

Shadi Sharif Azadeh

Revenue management (RM) can be considered an application of operations research in the transportation industry. For these service companies, it is a difficult task to adjust supply and demand. In order to maximize revenue, RM systems display demand behavio ...

2015

Cloud Storage Service Benchmarking: Methodologies and Experimentations

Sofiane Sarni, Enrico Bocchi

Data storage is one of today’s fundamental services with companies, universities and research centers having the need of storing large amounts of data every day. Cloud storage services are emerging as strong alternative to local storage, allowing customers ...

2014

Operational Decisions and Supply Chain Dynamics

Olov Isaksson

While traditional research in operations management has focused on mathematical models for improving the flow of physical goods and information, this dissertation takes a quantitative empirical approach. With three distinct research projects it revisits ce ...

EPFL2013

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