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Digital transformation is one of the biggest phenomena of this decade. One enabler of this revolution was cloud computing. Today, software engineers can deliver software as a service (SaaS), which is accessible to users through the Internet. Slack, Shopify ...
In this paper, we present a modeling framework called “Value Map”. Value Map assists in conceptualization, representation and analysis of value creation and capture processes with the objective of innovating a firm’s business model. We illustrate the appli ...
The last few years have experienced the emergence of Industry 4.0 (I4.0), ultra-customization, and the explosion of demand for ethical, fair trade, and sustainable consumption. Organizations have therefore started a digital transformation of their SCs and ...
Different than the conventional queueing systems, in spatial queueing systems (SQS) the service rate for each customer-server pairs differs and the server that intervenes for a specific customer is not known a priori, depending on the availability of serve ...
Revenue management systems rely on customer data, and are thus affected by the absence of registered demand that arises when a product is no longer available. In the present work, we review the uncensoring (or unconstraining) techniques that have been prop ...
Train stations have increasingly become crowded, necessitating stringent requirements in the design of stations and commuter navigation through these stations. In this study, we explored the use of mobile eye tracking in combination with observation and a ...
This article envisions a new customer support solution that merges the efficiency of crowd-based Question and Answer (QA) sites with the effectiveness of traditional customer care services. QA sites use crowdsourcing to solve problems in a very efficient w ...
Within the context of market globalisation, the quality of products has become a key factor for success in manufacturing industry. The growing unpredictability of demand necessitates continuous adjustments in production targets. Addressing customer needs a ...
With an ever growing population, global energy demand is predicted to keep increasing. Furthermore, the integration of renewable energy sources into the electricity grid (to reduce carbon emission and humanity's dependency on fossil fuels), complicates eff ...
In this paper, we introduce a problem structuring method (PSM) called “Value Map”. Value Map is an extension to the Supplier Adopter Relationship Diagram in the Systemic Enterprise Architecture Method (SEAM). Value Map assists in understanding, analysis an ...
