Understanding Empathetic Design

This lecture introduces the concept of empathetic design by exploring the impact of not considering end users in product and process design. It discusses the case of snow clearing in Sweden, highlighting the gender biases and injuries caused by the traditional approach. The lecture delves into different types of empathy, such as empathic distress and empathic concern, and how designers can incorporate empathy into their work. It also covers empathetic design techniques like empathy interviews and participant observation, emphasizing the importance of understanding users' needs and experiences.