Concept

Customer engagement

Related publications (31)

Mobile eye tracking applied as a tool for customer experience research in a crowded train station

Train stations have increasingly become crowded, necessitating stringent requirements in the design of stations and commuter navigation through these stations. In this study, we explored the use of mobile eye tracking in combination with observation and a ...

2023

How Words Move Hearts: Interpretable Machine Learning Models of Bias, Engagement, and Influence in Socio-Political Systems

Aswin Suresh

We study socio-political systems in representative democracies. Motivated by problems that affect the proper functioning of the system, we build computational methods to answer research questions regarding the phenomena occurring in them. For each phenomen ...

EPFL2023

A chance-constraint approach for optimizing Social Engagement-based services

Michel Bierlaire, Edoardo Fadda

Social Engagement is a novel business model transforming final users of a service from passive into active components. In this framework, people are contacted by a company and they are asked to perform tasks in exchange for a reward. This arises the compli ...

IEEE2022

Utilizing additive manufacturing and mass customization under capacity constraints

Ralf Seifert, Anna Timonina-Farkas, Rachel Agnès Laetitia Rosemonde Marie Lacroix

Additive manufacturing (AM), originally used for prototyping, is increasingly adopted for custom final part production across different industries. However, printing speed and production volume are two barriers for the adoption of AM for product customizat ...

SPRINGER2022

Effective know-your-customer method for secure and trustworthy non-fungible tokens in media assets

Touradj Ebrahimi, Clément Sanh

Non-fungible tokens (NFTs) are becoming very popular in a large number of applications ranging from copyright protection to monetization of both physical and digital assets. It is however a fact that NFTs suffer from a large number of security issues that ...

SPIE-INT SOC OPTICAL ENGINEERING2022

The Role of Compromised Accounts in Social Media Manipulation

Tugrulcan Elmas

In recent years we have seen a marked increase in disinformation including as part of a strategy of so-called hybrid warfare. Adversaries not only directly spread misleading content but manipulate social media by employing sophisticated techniques that exp ...

EPFL2022

Industry 4.0 Technologies and Customer-centricity for Digital Supply Chains

Rachel Agnès Laetitia Rosemonde Marie Lacroix

The last few years have experienced the emergence of Industry 4.0 (I4.0), ultra-customization, and the explosion of demand for ethical, fair trade, and sustainable consumption. Organizations have therefore started a digital transformation of their SCs and ...

EPFL2021

Instruction, Student Engagement and Learning Outcomes: A Case Study Using Anonymous Social Media in a Face-to-face Classroom

Denis Gillet, Maria Jesus Rodriguez Triana, Adrian Christian Holzer

With the wide availability of mobile devices and the growing interest in social media, numerous applications have emerged to support student engagement in the classroom. There is conflicting evidence, however, on whether the engagement benefits of such app ...

2020

Product assortment and space allocation strategies to attract loyal and non-loyal customers

Ralf Seifert, Anna Timonina-Farkas, Argyro Katsifou

Assortment planning deserves much attention from practitioners and academics due to its direct impact on retailers' commercial success. In this paper we focus on the increasingly popular retail practice to use combined product assortments with both "standa ...

2020

Digital Transformation and Business Model Innovation in the Film Industry: The Case of Movieday.it

Gianluigi Viscusi

Digital technologies are enabling the transformation of the established market boundaries and business models of the cinema industry, bringing opportunities for a reconfiguration of the conceptual framework of movie content distribution through movie theat ...

Palgrave Macmillan2020

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