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The extensive and successful use of social media has enhanced and empowered a variety of movements all over the world in a way that is hard to achieve through conventional means. This has led to numerous studies that leverage online social data to describe ...
Data storage is one of today’s fundamental services with companies, universities and research centers having the need of storing large amounts of data every day. Cloud storage services are emerging as strong alternative to local storage, allowing customers ...
This article envisions a new customer support solution that merges the efficiency of crowd-based Question and Answer (QA) sites with the effectiveness of traditional customer care services. QA sites use crowdsourcing to solve problems in a very efficient w ...
In this thesis, we present new approximation algorithms as well as hardness of approximation results for NP-hard vehicle routing problems related to public transportation. We consider two different problem classes that also occur frequently in areas such a ...
With an ever growing population, global energy demand is predicted to keep increasing. Furthermore, the integration of renewable energy sources into the electricity grid (to reduce carbon emission and humanity's dependency on fossil fuels), complicates eff ...
Recommender systems have increasingly become popular in various web environments (such as e-commerce and social media) for automatically generating items that match to individual users' personal interests. Among different types of recommender systems that ...
Revenue management (RM) can be considered an application of operations research in the transportation industry. For these service companies, it is a difficult task to adjust supply and demand. In order to maximize revenue, RM systems display demand behavio ...
During the last decade, there has been an increasing trend to combine customer behavior models in optimization, since it provides a better understanding of the preferences of clients to policy makers while planning for their systems. These preferences are ...
This report provides an overview of the current debates about demand response development, focusing primarily on Europe, with some comparisons to the United States. ‘Demand response’ includes strategies that involve end-use customers adapting or altering t ...
Within the context of market globalisation, the quality of products has become a key factor for success in manufacturing industry. The growing unpredictability of demand necessitates continuous adjustments in production targets. Addressing customer needs a ...
