Concept

Customer engagement

Publications associées (31)

Zero Defect Manufacturing Strategies and Platform for Smart Factories of Industry 4.0

Within the context of market globalisation, the quality of products has become a key factor for success in manufacturing industry. The growing unpredictability of demand necessitates continuous adjustments in production targets. Addressing customer needs a ...

SPRINGER-VERLAG BERLIN2019

Profiling, Modelling and Facilitating Online Activism

Julia Proskurnia

The extensive and successful use of social media has enhanced and empowered a variety of movements all over the world in a way that is hard to achieve through conventional means. This has led to numerous studies that leverage online social data to describe ...

EPFL2017

Toward a mixed-initiative QA system: from studying predictors in Stack Exchange to building a mixed-initiative tool

Tiziano Piccardi

This article envisions a new customer support solution that merges the efficiency of crowd-based Question and Answer (QA) sites with the effectiveness of traditional customer care services. QA sites use crowdsourcing to solve problems in a very efficient w ...

Academic Press Ltd- Elsevier Science Ltd2017

Investigating users' eye movement behavior in critiquing-based recommender systems

Pearl Pu Faltings, Li Chen, Feng Wang

Recommender systems have increasingly become popular in various web environments (such as e-commerce and social media) for automatically generating items that match to individual users' personal interests. Among different types of recommender systems that ...

Ios Press2017

A new mathematical formulation to integrate supply and demand within a choice-based optimization framework

Michel Bierlaire, Shadi Sharif Azadeh, Meritxell Pacheco Paneque

During the last decade, there has been an increasing trend to combine customer behavior models in optimization, since it provides a better understanding of the preferences of clients to policy makers while planning for their systems. These preferences are ...

2016

The impact of customer behavior models on revenue management systems

Shadi Sharif Azadeh

Revenue management (RM) can be considered an application of operations research in the transportation industry. For these service companies, it is a difficult task to adjust supply and demand. In order to maximize revenue, RM systems display demand behavio ...

2015

Pervasive Data Analytics for Sustainable Energy Systems

Tri Kurniawan Wijaya

With an ever growing population, global energy demand is predicted to keep increasing. Furthermore, the integration of renewable energy sources into the electricity grid (to reduce carbon emission and humanity's dependency on fossil fuels), complicates eff ...

EPFL2015

Demand-Side Flexibility for Energy Transitions: Ensuring the Competitive Development of Demand Response Options

Marie-Valentine Renée Agnès Florin, François Richard Vuille, Anjali Devi Vanapilli Nursimulu

This report provides an overview of the current debates about demand response development, focusing primarily on Europe, with some comparisons to the United States. ‘Demand response’ includes strategies that involve end-use customers adapting or altering t ...

International Risk Governance Center (IRGC)2015

Cloud Storage Service Benchmarking: Methodologies and Experimentations

Sofiane Sarni, Enrico Bocchi

Data storage is one of today’s fundamental services with companies, universities and research centers having the need of storing large amounts of data every day. Cloud storage services are emerging as strong alternative to local storage, allowing customers ...

2014

Approximation algorithms for regret minimization in vehicle routing problems

Adrian Aloysius Bock

In this thesis, we present new approximation algorithms as well as hardness of approximation results for NP-hard vehicle routing problems related to public transportation. We consider two different problem classes that also occur frequently in areas such a ...

EPFL2014

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