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Accurate estimation of quality of online services is both an important and difficult problem, since a service has many interdependent quality attributes influenced by several contextual factors. It is even more challenging as quality ratings come from sour ...
The European Union needs harmonised guidelines to improve the appraisal of large-scale infrastructure dedicated to the Trans-European Networks (TEN); in order to contribute to such guidelines, EU-funded EVA-TREN analyses ex-ante studies and projects outcom ...
Wireless social community networks are emerging as a new alternative to provide wireless data access in urban areas. By relying on users in the network deployment, a wireless community can rapidly deploy a high-quality data access infrastructure in an inex ...
The Information Technology Infrastructure Library (ITIL) is a collection of best practices for the management of IT services. ITIL helps organizations to become aware of the business value their IT services provide to internal and external stakeholders. Un ...
In this paper we describe a database containing subjective assessment scores relative to 78 video streams encoded with H.264/AVC and corrupted by simulating the transmission over error-prone network. The data has been collected from 40 subjects at the prem ...
Accurate estimation of quality of online services is both an important and difficult problem, since a service has many interdependent quality attributes influenced by several contextual factors. It is even more challenging as quality ratings come from sour ...
E-Government is often conceived as the next logical step after public sector reform. However, the implications of this step are not always acknowledged. In this paper, I will first recall, how exactly e-government follows the various public sector reform e ...
The American Association for Computing Machinery2009
In this dissertation, I determine the strategic options of energy service companies active in urban areas. This work is developed considering the wider EU policy framework, namely a liberalised energy market, environmental protection and security of supply ...
In this paper we focus on risk and uncertainty caused by the (1) discretionary behavior of regulatory bodies and (2) the instruments and mechanisms implemented to regulate public services in general and the postal sector in particular. In previous articles ...
In the context of liberalization in the public utility sectors, performance criteria have mainly focused on efficiency and effectiveness. However, the realization that restructuring based on the latter criteria has not been consistently successful in the w ...