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First impressions are critical to professional interactions, especially in service industry like hospitality. In the service industry, customers often assess quality of service based on the behavior, perceived personality, and other attributes of the front ...
Online social media is changing the personnel recruitment process. Until now, resumes were among the most widely used tools for the screening of job applicants. The advent of inexpensive sensors combined with the success of online video platforms has enabl ...
This paper aims to understand the dynamics of the Traffic Management Center operator workplace. Currently we can observe an expansion of tools, tasks and traffic volumes the operator has to handle. Using expert interviews and Mayring’s Qualitative Content ...
Used in nearly every organization, employment interviews are a ubiquitous process where job applicants are evaluated by an employer for an open position. Consisting of an interpersonal interaction between at least one interviewer and a job applicant, they ...
Understanding the basis on which recruiters form hirability impressions for a job applicant is a key issue in organizational psychology and can be addressed as a social computing problem. We approach the problem from a face-to-face, nonverbal perspective w ...
Nonverbal behavior coding is typically conducted by ‘‘hand’’. To remedy this time and resource intensive undertaking, we illustrate how nonverbal social sensing, defined as the automated recording and extracting of nonverbal behavior via ubiquitous social ...
