Concept

Service design

Related publications (96)

Designing for the co-Orchestration of Social Transitions between Individual, Small-Group and Whole-Class Learning in the Classroom

Educational technologies are often developed such that students work on specific social levels (e.g., individual, small group, whole class) at specific times. However, in the reality of the classroom, learning activities are not so cleanly divided, with tr ...

2020

Iterative Design and Evaluation of a Tangible Robot-Assisted Handwriting Activity for Special Education

Pierre Dillenbourg, Thibault Lucien Christian Asselborn, Barbara Bruno, Wafa Monia Benkaouar Johal, Ayberk Özgür, Arzu Güneysu Özgür, Elmira Yadollahi

In this article we investigate the role of interactive haptic-enabled tangible robots in supporting the learning of cursive letter writing for children with attention and visuomotor coordination issues. We focus on the two principal aspects of handwriting ...

2020

Pictorial System Usability Scale (P-SUS): Developing an Instrument for Measuring Perceived Usability

Andreas Sonderegger

We have developed a pictorial multi-item scale, called P-SUS (Pictorial System Usability Scale), which aims to measure the perceived usability of mobile devices. The scale is based on the established verbal usability questionnaire SUS (System Usability Sca ...

ASSOC COMPUTING MACHINERY2019

Managerial challenges of co-creation and social innovation: the case of Dokk1

Gianluigi Viscusi

Innovation in the public sector is the only possible response to fine-tune welfare services to new and changing demands and overcome policy impasses (Halmos et al., 2019; Misuraca & Colombo, 2016; Misuraca & Viscusi, 2015). According to a growing evidence, ...

2019

Vector-Based 3D Graphic Statics: a framework for the design of spatial structures based on the relation between form and forces

Corentin Jean Dominique Fivet, Pierluigi D'Acunto

This article develops a vector-based 3D graphic statics framework that uses synthetic and intuitive graphical means for the analysis and design of spatial structures such as networks of bar elements in static equilibrium. It is intended to support the coll ...

2019

Information-gap decision theory (IGDT): a new promising method for management of uncertainties in hydropower projects: case study

Anton Schleiss, Felix Oberrauch

The design of hydropower is determined by estimates and long-term forecasts. These forecasts and estimates are highly uncertain and make performance evaluation and design choices challenging. Effective values deviating from the estimates can have a signifi ...

Hydropower&Dams, Aqua Media International2018

A Co-design Methodology for Scalable Quantum Processors and their Classical Electronic Interface

Edoardo Charbon, Fabio Sebastiano

A quantum computer fundamentally comprises a quantum processor and a classical controller. The classical electronic controller is used to correct and manipulate the qubits, the core components of a quantum processor. To enable quantum computers scalable to ...

IEEE2018

Alignment Verification in the Early Stage of Service Design

Alain Wegmann, Gorica Tapandjieva Sekulovska, Matteo Filipponi

Verification is a costly task, sometimes burdensome and tedious, requiring strong formal background. To reduce the effort and cost invested in verification, we developed a model-driven approach for automatic verification of service properties, done in the ...

2017

Teaching Business Design at an Engineering School–Principles/Patterns/Practice

Alain Wegmann, Gorica Tapandjieva Sekulovska, Blagovesta Hristova Kostova

We present a research-in-progress project on teaching business design at an engineering school. We describe our teaching approach based on experiential learning, systems thinking and service-dominant logic. We highlight how we try, by repetition, to help t ...

ISPIM2017

A Proposition for a Design Method of Service Systems

Blagovesta Hristova Kostova

This research is in the domain of service science and proposes a method for designing service systems. We consider three levels of design – individual, organizational, and implementation. The proposed design method links these three levels by explicit inpu ...

2017

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