Reference desk

The reference desk or information desk of a library is a public service counter where professional librarians provide library users with direction to library materials, advice on library collections and services, and expertise on multiple kinds of information from multiple sources. Library users can consult the staff at the reference desk for help in finding information. Using a structured reference interview, the librarian works with the library user to clarify their needs and determine what information sources will fill them. To borrow a medical analogy, reference librarians diagnose and treat information deficiencies. The ultimate help provided may consist of reading material in the form of a book or journal article, instruction in the use of specific searchable information resources such as the library's online catalog or subscription bibliographic/fulltext databases, or simply factual information drawn from the library's print or online reference collection. Information is also provided to patrons through electronic resources. Typically, a reference desk can be consulted either in person, by telephone, through email or online chat, although a library user may be asked to come to the library in person for help with more involved research questions. A staffed and knowledgeable reference desk is an essential part of a library. The services that are provided at a reference desk may vary depending on the type of library, its purpose, its resources, and its staff. Reference services did not become commonplace in libraries until the late 1800s. These services initially began in public libraries. At first librarians were hesitant to offer reference services because many libraries did not have a large enough staff to provide the services without other duties being neglected. Beginning in 1883 with the Boston Public Library, libraries began to hire librarians whose primary duty was to provide reference services. One of the earliest proponents of references services was Samuel Swett Green.

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Reference desk

Librarian

A librarian is a person who works professionally in a library providing access to information, and sometimes social or technical programming, or instruction on information literacy to users. The role of the librarian has changed much over time, with the past century in particular bringing many new media and technologies into play. From the earliest libraries in the ancient world to the modern information hub, there have been keepers and disseminators of the information held in data stores.

Public library

A public library is a library, most often a lending library, that is accessible by the general public and is usually funded from public sources, such as taxes. It is operated by librarians and library paraprofessionals, who are also civil servants. There are five fundamental characteristics shared by public libraries: they are generally supported by taxes (usually local, though any level of government can and may contribute); they are governed by a board to serve the public interest; they are open to all, and every community member can access the collection; they are entirely voluntary, no one is ever forced to use the services provided and they provide library and information services without charge.

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