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Concept
E-governance
Summary
Electronic governance or e-governance is the application of information technology for delivering government services, exchange of information, communication transactions, integration of various stand-alone systems between government to citizen (G2C), government-to-business (G2B), government-to-government (G2G), government-to-employees (G2E) as well as back-office processes and interactions within the entire governance framework. Through e-governance, government services are made available to citizens through IT. The three main target groups that can be distinguished in governance concepts are government, citizens, and businesses/interest groups.
E-government
Although the two terms are often used interchangeably, there is a difference between e-governance and e-government. E-government refers to the use of the ICTs in public administration which, when combined with organizational change and new skills, are intended to improve public services and democratic processes and to strengthen support to the public. However, e-government has no provision for governance of ICTs. The governance of ICTs typically requires a substantial increase in regulation and policy-making capabilities, as well as additional expertise and opinion-shaping processes among various social stakeholders. The perspective of e-governance is "the use of the technologies that both help to govern and have to be governed". The central goal of e-governance is to reach the beneficiary and to ensure that their service needs are met. Ideally, the government will automatically recognize the importance of achieving this goal in order to maximize its efficiency.
Furthermore, e-government uses one-way communication protocol whereas e-governance uses two-way communication protocol. Establishing the identity of the end beneficiary is a challenge in all citizen-centric services. Statistical information published by governments and global bodies do not always reveal the facts. The intention of e-governance is to down on the unwanted interference of too many layers while delivering governmental services.
Official source
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