Concept
Customer satisfaction
Related people (14)
Michel Bierlaire
Born in 1967, Michel Bierlaire holds a PhD in Mathematical Sciences from the Facultés Universitaires Notre-Dame de la Paix, Namur, Belgium (University of Namur). Between 1995 and 1998, he was research associate and project manager at the Intelligent Transportation Systems Program of the Massachusetts Institute of Technology (Cambridge, Ma, USA). Between 1998 and 2006, he was a junior faculty in the Operations Research group ROSO within the Institute of Mathematics at EPFL. In 2006, he was appointed associate professor in the School of Architecture, Civil and Environmental Engineering at EPFL, where he became the director of the Transport and Mobility laboratory. Since 2009, he is the director of TraCE, the Transportation Center. From 2009 to 2017, he was the director of Doctoral Program in Civil and Environmental Engineering at EPFL. In 2012, he was appointed full professor at EPFL. Since September 2017, he is the head of the Civil Engineering Institute at EPFL. His main expertise is in the design, development and applications of models and algorithms for the design, analysis and management of transportation systems. Namely, he has been active in demand modeling (discrete choice models, estimation of origin-destination matrices), operations research (scheduling, assignment, etc.) and Dynamic Traffic Management Systems. As of August 2021, he has published 136 papers in international journals, 4 books, 41 book chapters, 193 articles in conference proceedings, 182 technical reports, and has given 195 scientific seminars. His Google Scholar h-index is 68. He is the founder, organizer and lecturer of the EPFL Advanced Continuing Education Course "Discrete Choice Analysis: Predicting Demand and Market Shares". He is the founder of hEART: the European Association for Research in Transportation. He was the founding Editor-in-Chief of the EURO Journal on Transportation and Logistics, from 2011 to 2019. He is an Associate Editor of Operations Research. He is the editor of two special issues for the journal Transportation Research Part C. He has been member of the Editorial Advisory Board (EAB) of Transportation Research Part B since 1995, of Transportation Research Part C since January 1, 2006.
Karl Aberer
Karl Aberer received his PhD in mathematics in 1991 from the ETH Zürich. From 1991 to 1992 he was postdoctoral fellow at the International Computer Science Institute (ICSI) at the University of California, Berkeley. In 1992, he joined the Integrated Publication and Information Systems institute (IPSI) of GMD in Germany, where he was leading the research division Open Adaptive Information Management Systems. In 2000 he joined EPFL as full professor. Since 2005 he is the director of the Swiss National Research Center for Mobile Information and Communication Systems (
NCCR-MICS, www.mics.ch
). He is member of the editorial boards of VLDB Journal, ACM Transaction on Autonomous and Adaptive Systems and World Wide Web Journal. He has been consulting for the Swiss government in research and science policy as a member of the Swiss Research and Technology Council (
SWTR
) from 2003 - 2011.
Gil Regev
Gil Regev joined EPFL in 1997 as Senior Researcher after 9 years at Logitech Switzerland and USA. Gil obtained his Ph.D. in Communication Systems in 2003. Since 2008 Gil works both at EPFL and
Itecor
Ralf Seifert
Ralf W. Seifert is Professor of Technology & Operations Management (TOM) at the College of Management of Technology (CDM) at Ecole Polytechnique Fédérale de Lausanne (EPFL) since 2003. His primary research and teaching interests relate to operations management, supply chain strategy and technology network management. He is also active in industry analysis, international project work and new venture formation.
Based on his work with companies, Professor Seifert has co-authored more than 30 case studies covering different industries. These efforts have been recognized by multiple international case awards granted by EFMD in 2018, 2012, 2009 and 2003, ECCH in 2011 and 2006, as well as POMS in 2004. He continues to actively research issues of supply chain strategy, supply chain finance and technology management and has more than 70 articles and international conference presentations to his credit. In addition, he co-authored two books: one focused on strategic supply chain management and another one concerning start-up challenges of technology ventures.
In parallel to his appointment at EPFL, he continues to serve a position at IMD, were he has been appointed Professor of Operations Management in 2000. Prior to joining IMD, Professor Seifert studied and worked in Germany, Japan and the US. He earned PhD and MS degrees in Management Science at Stanford University, a Diplom Ingenieur degree in Mechanical Engineering at the Karlsruhe Institute of Technology (KIT) and a Master's degree in Integrated Manufacturing Systems Engineering from North Carolina State University. While in the US, he consulted for Hewlett-Packard and served as Teaching and Research Assistant at Stanford University. In Germany he worked for Booz & Company, McKinsey & Company and Freudenberg & Co. In addition, he spent one year as a Visiting Scholar in Operations Research at Waseda University in Tokyo.
Alain Wegmann
Alain Wegmann joined EPFL in 1996. His interests are in techniques to better align business and IT. He developed, with his group and partners, the SEAM methods: SEAM for business (strategic thinking), SEAM for enterprise architecture (business/IT alignment) and SEAM for software (IT). The originality of SEAM is in the integration of generic systems thinking principles into discipline-specific methods. This integration has three benefits: (1) the possibility to relate the different disciplines (by having common systemic principles); (2) the capability to leverage on discipline-specific knowledge (by using the vocabulary and the heuristics of each discipline) and (3) to be more efficient in solving problems (by benefiting from the problem solving techniques developed in systems thinking). SEAM is currently applied in master courses and consulting. Consulting is done for start-ups developing their business and technology strategies and for large companies having service-oriented architecture projects.
Prior to joining EPFL, Alain Wegmann worked for 14 years with Logitech in software development/engineering management (Switzerland, Taiwan, US), manufacturing (Taiwan) and marketing (US). When he left Logitech, Alain Wegmann was engineering vice-president and marketing director for large accounts.