Concept

Customer service

Related publications (51)

An Enhanced Service Provider Communication Interface with Client Priorization

With the increased dynamics of modern life, the efficiency and reliability of everyday services is emerging to be a fundamental concern. On the other hand, modern telecommunication technologies, like wireless Internet access, are penetrating all segments o ...

IEEE/WFM2008

Early Requirements and Business-IT Alignment with SEAM for Business

Gil Regev, Alain Wegmann, Irina Rychkova

The early requirements of an IT system should be aligned with the organization’s business imperatives. To understand these imperatives it is necessary to understand the organization’s position within its environment. SEAM for Business is a method designed ...

IEEE2007

A rule-based DSS for the qualitative prediction of the evolution of e-sales

Rémy Glardon, Naoufel Cheikhrouhou, Luca Canetta

Many parameters have a significant influence on c-commerce evolution. This complicates the assessment of the requirements for and the consequences of e-sales adoption. In order to support the decisions of companies thinking about a possible e-sales channel ...

Insticc-Inst Syst Technologies Information Control & Communication, Avenida D Manuel L, 27A 2 Esquerdo, Setubal, 2910-595, Portugal2007

Satisfying Customer Preferences via Mass Customization and Mass Production

Ralf Seifert

Two operational formats namely mass customization and mass production can be implemented to satisfy customer preference-based demand. The mass customization system consists of two stages: the initial build-to-stock phase and the final customize-to-order ph ...

2006

Joint Speech and Speaker Recognition

The goal of the present thesis was to investigate and optimize different approaches towards User-Customized Password Speaker Verification (UCP-SV) systems. In such systems, users can choose their own passwords, which will be subsequently used for verificat ...

IDIAP2005

Joint Speech and Speaker Recognition

École Polytechnique Fédérale de Lausanne, Computer Science Department2005

The Universal Postal Service in the communications area : Adapting to changing markets and customer behavior

Matthias Finger, Pierre Rossel

This study is making the case that the Universal Postal Service as currently defined at the European level should be modernized. The European Union plans to liberalize and build up an internal market for postal services by 2009 with the aim to foster impro ...

2005

A Dialogue-based Grounding mechanism and new Service Description Features for adapting Semantic (Web) Services to Personal Assistants

Martin Rajman, David Portabella Clotet

We delegate increasingly sophisticated and complex tasks to computer programs, and we require them to act autonomously on our behalf in distributed environments (eg the web, the grid). Personal Assistants (PA) are computer programs that can be thought as a ...

Swiss Federal Institute of Technology (EPFL)2004

Controlled Use of Excess Backbone Bandwidth for Providing New Services in IP-Over-WDM Networks

Patrick Thiran

We study an approach to quality-of-service (QoS) that offers end-users the choice between two service classes defined according to their level of transmission protection. The fully protected (FP) class offers end-users a guarantee of survivability in the c ...

2004

Beyond "Web of Trust": Enabling P2P E-commerce

Karl Aberer, Manfred Hauswirth, Anwitaman Datta

The huge success of eBay has proven the demand for customer-to-customer (C2C) electronic commerce. eBay is a centralized infrastructure with all its scalability problems (network bandwidth, server load, availability, etc.). In this paper we argue that C2C ...

2003

Graph Chatbot

Chat with Graph Search

Ask any question about EPFL courses, lectures, exercises, research, news, etc. or try the example questions below.

DISCLAIMER: The Graph Chatbot is not programmed to provide explicit or categorical answers to your questions. Rather, it transforms your questions into API requests that are distributed across the various IT services officially administered by EPFL. Its purpose is solely to collect and recommend relevant references to content that you can explore to help you answer your questions.