AI/ML in Enterprises

This lecture by the instructor covers how technology, particularly AI/ML, is shaping the future workplace, focusing on enterprise systems and processes. It delves into the current state of AI/ML adoption in enterprises, the history of AI/ML, and the impact on enterprise systems. The session also discusses the instructor's research interests, including enterprise systems and digital transformation. Examples like Google AI in contact centers are used to illustrate how AI/ML is transforming customer interactions. The lecture emphasizes the significant increase in AI/ML adoption across various business functions and the benefits it brings to enterprises.