Lecture

Service Design Basics

In course

Ipsum labore eu duis occaecat consequat eu sint magna ut nostrud enim anim. Commodo enim consectetur magna et enim tempor esse voluptate sunt. Nostrud proident dolore mollit tempor ullamco esse culpa culpa duis irure minim qui.

Description

This lecture covers the fundamentals of service design, including the double diamond model, human-centered design processes like IDEO and Stanford design thinking, and various service design models. It also explores the importance of problem framing, co-creation, and customer journey mapping in creating successful services.

This video is available exclusively on Mediaspace for a restricted audience. Please log in to MediaSpace to access it if you have the necessary permissions.

Watch on Mediaspace

Official source

https://mediaspace.epfl.ch/media/0_i4sjy73g

About this result

This page is automatically generated and may contain information that is not correct, complete, up-to-date, or relevant to your search query. The same applies to every other page on this website. Please make sure to verify the information with EPFL's official sources.

Ontological neighbourhood

Computer engineering

Computer networks: Search engines

Software development: Human–computer interaction

Business

Marketing: Product promotion

Theoretical computer science

Programming language theory: High-level programming languages

Related lectures (139)

Graph Chatbot

Chat with Graph Search

Ask any question about EPFL courses, lectures, exercises, research, news, etc. or try the example questions below.

DISCLAIMER: The Graph Chatbot is not programmed to provide explicit or categorical answers to your questions. Rather, it transforms your questions into API requests that are distributed across the various IT services officially administered by EPFL. Its purpose is solely to collect and recommend relevant references to content that you can explore to help you answer your questions.