Lecture
This lecture covers IT services, including an example of the Workplace Service with expected features such as PC with Office apps, same login as network connection, license management, and security updates. It also discusses three types of IT services: Worker Productivity, Business Process, and Support. The IT Service Catalog for business users is explained, detailing services like Worker Productivity, Business Process, Business Services, Information Management, Customer Experience & Channels, and Digital Products & Services. Additionally, it explores Infrastructure services, Hosting Services, Computing & Memory Services, and End Point Devices. The lecture concludes with a focus on Technical Services, Service Management & Governance, and the Information System as the sum of all IT services.