Lecture

IT Strategy: Best Practice Processes

Description

This lecture covers best practice IT processes, focusing on ITIL 4 and COBIT 2019 frameworks. ITIL provides detailed practices for IT service management, while COBIT defines generic processes for IT management. The lecture explores the alignment of IT services with business needs, including ITIL's 34 management practices and COBIT's process maturity model.

Official source

https://mediaspace.epfl.ch/media/0_or93toap

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