Lecture

Service Desk: EPFL Services & Support

Description

This lecture covers the EPFL Service Desk, providing information on accessing forms, requests, incidents, and planned maintenance related to virtualization infrastructure, network connectivity issues, and service unavailability periods. It also includes details on knowledge bases, support by chat, and service managers.

Official source

https://mediaspace.epfl.ch/media/0_qvcujlj7

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