Enterprise and Service-Oriented Architecture

This lecture covers solutions for business and IT alignment, focusing on key learning points such as balance, observation, and experimentation. It discusses the importance of contextual inquiry and offers insights from assignments related to Markus & Keil's paper. The lecture emphasizes the need for managers to understand the big picture and details, highlighting the challenges faced in system development and use. It also delves into the SEAM service modeling, reflecting on the assignments and providing guidance for rewriting meeting transcripts and working on questions. The lecture concludes with a detailed analysis of the SEAM model, emphasizing the importance of system analysis and design in organizational improvement.