Alain Wegmann

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Technology-Transfer Requirements Engineering (TTRE) – on the Value of Conceptualizing Alternatives

Alain Wegmann, Blagovesta Hristova Kostova

In this paper, we describe a requirements engineering methodwith a focus on the conceptualization of alternative service offerings. Thepractical context for our project is based on the first author’s work in astartup. Our proposed method is suitable for ex ...

Springer, Cham2018

Co-Design of Business and IT Services – a Tool-Supported Approach

Alain Wegmann, Natalia Nessler, Blagovesta Hristova Kostova

Service modeling is an important step in designing service-oriented systems. There are multiple levels of design because service sci-ence includes both the business rationale and the IT implementation ofthe services. As business and IT perspectives differ, ...

2018

Expanding Requirements Through Observation: An Experience Report

Gil Regev, Alain Wegmann, Nina Desnica

In this paper, we describe our use of ethnographic techniques for identifying requirements for a web-based system for automatic updates and data exchange in a financial investment company. During a six-month long internship, we observed stakeholders in the ...

2017

A Return on Our Experience of Modeling a Service-oriented Organization in a Service Cartography

Alain Wegmann, Gorica Tapandjieva Sekulovska, Giorgio Anastopoulos

We present a longitudinal project using action design research, which is a four-year collaboration between two EPFL entities: The research Laboratory for Systemic Modeling (LAMS) and EPFL’s IT department, called the VPSI. During that time the VPSI was goin ...

Springer2017

Alignment Verification in the Early Stage of Service Design

Alain Wegmann, Gorica Tapandjieva Sekulovska, Matteo Filipponi

Verification is a costly task, sometimes burdensome and tedious, requiring strong formal background. To reduce the effort and cost invested in verification, we developed a model-driven approach for automatic verification of service properties, done in the ...

2017

Teaching Business Design at an Engineering School–Principles/Patterns/Practice

Alain Wegmann, Gorica Tapandjieva Sekulovska, Blagovesta Hristova Kostova

We present a research-in-progress project on teaching business design at an engineering school. We describe our teaching approach based on experiential learning, systems thinking and service-dominant logic. We highlight how we try, by repetition, to help t ...

ISPIM2017

Introducing Ethnography to IS Practitioners with Experiential Pedagogy

Gil Regev, Alain Wegmann

In this paper we describe a long-term effort to raise the awareness of IT practitioners in the Swiss French region to the value of ethnographic observation techniques for requirements elicitation. This effort brought together academia and industry. Several ...

2016

What Have We Unlearned Since the Early Days of the Process Movement?

Gil Regev, Alain Wegmann

The vision brought forth by Michael Hammer in the late 1980s was to save struggling American companies by getting them to focus on the creation of value for clients by reorganizing their operations and structure around the use of IT systems. This was the B ...

Springer2016

SLA: to Sign or Not to Sign

Gil Regev, Alain Wegmann, Gorica Tapandjieva Sekulovska

We present our experience of a three-week fieldwork in the form of a contextual inquiry with a service manager at the EPFL IT department. During these three weeks, we encounter a refusal of a user committee to sign a service-level agreement (SLA). We descr ...

CEUR Workshop Proceedings2016

IT Service Alignment Verification of Quantitative Properties in Service Design

Alain Wegmann, Gorica Tapandjieva Sekulovska

Despite many years of research, alignment of business and IT services remains a challenge. In this paper we show how to verify the quantitative properties of a service against stakeholder requirements during service design. We model the service with the Sy ...

2015

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