OpenVMSOpenVMS, often referred to as just VMS, is a multi-user, multiprocessing and virtual memory-based operating system. It is designed to support time-sharing, batch processing, transaction processing and workstation applications. Customers using OpenVMS include banks and financial services, hospitals and healthcare, telecommunications operators, network information services, and industrial manufacturers. During the 1990s and 2000s, there were approximately half a million VMS systems in operation worldwide.
Performance indicatorA performance indicator or key performance indicator (KPI) is a type of performance measurement. KPIs evaluate the success of an organization or of a particular activity (such as projects, programs, products and other initiatives) in which it engages. KPIs provide a focus for strategic and operational improvement, create an analytical basis for decision making and help focus attention on what matters most. Often success is simply the repeated, periodic achievement of some levels of operational goal (e.g.
Customer serviceCustomer service is the assistance and advice provided by a company to those people who buy or use its products or services. Each industry requires different levels of customer service, but towards the end, the idea of a well-performed service is that of increasing revenues. The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". Customer service is often practiced in a way that reflects the strategies and values of a firm.
Cloud computingCloud computing is the on-demand availability of computer system resources, especially data storage (cloud storage) and computing power, without direct active management by the user. Large clouds often have functions distributed over multiple locations, each of which is a data center. Cloud computing relies on sharing of resources to achieve coherence and typically uses a pay-as-you-go model, which can help in reducing capital expenses but may also lead to unexpected operating expenses for users.
Customer relationship managementCustomer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. CRM systems compile data from a range of different communication channels, including a company's website, telephone (which many softwares come with a softphone), email, live chat, marketing materials and more recently, social media.
Customer satisfactionCustomer satisfaction (often abbreviated as CSAT) is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." Customers play an important role and are essential in keeping a product or service relevant; it is, therefore, in the best interest of the business to ensure customer satisfaction and build customer loyalty.
Hardware-assisted virtualizationIn computing, hardware-assisted virtualization is a platform virtualization approach that enables efficient full virtualization using help from hardware capabilities, primarily from the host processors. A full virtualization is used to emulate a complete hardware environment, or virtual machine, in which an unmodified guest operating system (using the same instruction set as the host machine) effectively executes in complete isolation. Hardware-assisted virtualization was added to x86 processors (Intel VT-x, AMD-V or VIA VT) in 2005, 2006 and 2010 (respectively).
Virtual PCVirtual PC is an x86 emulator for PowerPC Mac hosts and a virtualization app for Microsoft Windows hosts. It was created by Connectix in 1997 and acquired by Microsoft in 2003. The Mac version was discontinued in 2006 following the Mac transition to Intel, while the Windows version was discontinued in 2011 in favour of Hyper-V. Until version 4, Virtual PC only supported Classic Mac OS hosts. Version 4 was released in 2000 for both Mac OS and Windows, and version 5 (2001) added support for Mac OS X hosts.
Java virtual machineA Java virtual machine (JVM) is a virtual machine that enables a computer to run Java programs as well as programs written in other languages that are also compiled to Java bytecode. The JVM is detailed by a specification that formally describes what is required in a JVM implementation. Having a specification ensures interoperability of Java programs across different implementations so that program authors using the Java Development Kit (JDK) need not worry about idiosyncrasies of the underlying hardware platform.
VAXVAX (an acronym for Virtual Address eXtension) is a series of computers featuring a 32-bit instruction set architecture (ISA) and virtual memory that was developed and sold by Digital Equipment Corporation (DEC) in the late 20th century. The VAX-11/780, introduced October 25, 1977, was the first of a range of popular and influential computers implementing the VAX ISA. The VAX family was a huge success for DEC–over 100 models were introduced over the lifetime of the design, with the last members arriving in the early 1990s.
