Publication

Service-Oriented Business Design for IT Students

Abstract

In this Full Innovative Practice Paper, we present a teaching approach, based on service science, for integrating a business curriculum in the engineering educational program. Our approach is a composition of experiential learning, systems thinking, and service-oriented architecture. In the course, students have less content (e.g., a few heuristics to analyze a business environment) to master, but they apply it in different contexts (e.g., written case studies, presentations from live lectures, students’ own projects). Our study shows that paced repetition of the same technique with different emotional connectedness to the subject under analysis enables students to practice the same skill without experiencing boredom of repetition, hence, they continue practicing. The service-oriented heuristics teach students how, with the help of a service canvas and an online tool, to analyze businesses and to recognize the role of IT in a business environment. Students demonstrate a higher propensity to master new knowledge when they embody their experience and feel cognitively closer to the studied materials. Further results show that the acquired service-oriented mindset helps students to reuse their learnings in other contexts.

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Related concepts (33)
Student-centered learning
Student-centered learning, also known as learner-centered education, broadly encompasses methods of teaching that shift the focus of instruction from the teacher to the student. In original usage, student-centered learning aims to develop learner autonomy and independence by putting responsibility for the learning path in the hands of students by imparting to them skills, and the basis on how to learn a specific subject and schemata required to measure up to the specific performance requirement.
Experiential learning
Experiential learning (ExL) is the process of learning through experience, and is more narrowly defined as "learning through reflection on doing". Hands-on learning can be a form of experiential learning, but does not necessarily involve students reflecting on their product. Experiential learning is distinct from rote or didactic learning, in which the learner plays a comparatively passive role. It is related to, but not synonymous with, other forms of active learning such as action learning, adventure learning, free-choice learning, cooperative learning, service-learning, and situated learning.
Service-oriented architecture
In software engineering, service-oriented architecture (SOA) is an architectural style that focuses on discrete services instead of a monolithic design. By consequence, it is also applied in the field of software design where services are provided to the other components by application components, through a communication protocol over a network. A service is a discrete unit of functionality that can be accessed remotely and acted upon and updated independently, such as retrieving a credit card statement online.
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