Emotional intelligenceEmotional intelligence (EI) is most often defined as the ability to perceive, use, understand, manage, and handle emotions. People with high emotional intelligence can recognize their own emotions and those of others, use emotional information to guide thinking and behavior, discern between different feelings and label them appropriately, and adjust emotions to adapt to environments. Although the term first appeared in 1964, it gained popularity in the 1995 bestselling book Emotional Intelligence by science journalist Daniel Goleman.
ChatbotA chatbot (originally chatterbot) is a software application that aims to mimic human conversation through text or voice interactions, typically online. Modern chatbots are artificial intelligence (AI) systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a conversational partner. Such technologies often utilize aspects of deep learning and natural language processing.
Emotional laborEmotional labor is the process of managing feelings and expressions to fulfill the emotional requirements of a job. More specifically, workers are expected to regulate their personas during interactions with customers, co-workers, clients, and managers. This includes analysis and decision-making in terms of the expression of emotion, whether actually felt or not, as well as its opposite: the suppression of emotions that are felt but not expressed.
Democratic peace theoryProponents of "democratic peace theory" argue that both liberal and republican forms of democracy are hesitant to engage in armed conflict with other identified democracies. Different advocates of this theory suggest that several factors are responsible for motivating peace between democratic states. Individual theorists maintain "monadic" forms of this theory (democracies are in general more peaceful in their international relations); "dyadic" forms of this theory (democracies do not go to war with other democracies); and "systemic" forms of this theory (more democratic states in the international system makes the international system more peaceful).
Emotional literacyThe term emotional literacy has often been used in parallel to, and sometimes interchangeably with, the term emotional intelligence. However, there are important differences between the two. Emotional literacy was noted as part of a project advocating humanistic education in the early 1970s. The term was used extensively by Claude Steiner (1997) who wrote: "Emotional literacy is made up of 'the ability to understand your emotions, the ability to listen to others and empathise with their emotions, and the ability to express emotions productively.
Peace and conflict studiesPeace and conflict studies or conflict analysis and resolution is a social science field that identifies and analyzes violent and nonviolent behaviors as well as the structural mechanisms attending conflicts (including social conflicts), with a view towards understanding those processes which lead to a more desirable human condition. A variation on this, peace studies (irenology), is an interdisciplinary effort aiming at the prevention, de-escalation, and solution of conflicts by peaceful means, thereby seeking "victory" for all parties involved in the conflict.
Big Five personality traitsThe Big Five personality traits is a suggested taxonomy, or grouping, for personality traits, developed from the 1980s onward in psychological trait theory. Starting in the 1990s, the theory identified five factors by labels, for the US English population, typically referred to as: openness to experience (inventive/curious vs. consistent/cautious) conscientiousness (efficient/organized vs. extravagant/careless) extraversion (outgoing/energetic vs. solitary/reserved) agreeableness (friendly/compassionate vs.
Emotional thought methodThe Emotional thought method (Spanish: Pensamiento emocional) develops a group of activities that can be used in a personal or group-oriented way. This method concerns developing Emotional intelligence in a similar way that Daniel Goleman (1995) proposed in his book Emotional intelligence, a bestseller book written in 1995. The emotional thought method was created by Carlos Hué, a Spanish psychologist who is a teacher in the University of Zaragoza. This method is explained in the book Pensamiento emocional.
Social servicesSocial services are a range of public services intended to provide support and assistance towards particular groups, which commonly include the disadvantaged. They may be provided by individuals, private and independent organisations, or administered by a government agency. Social services are connected with the concept of welfare and the welfare state, as countries with large welfare programs often provide a wide range of social services. Social services are employed to address the wide range of needs of a society.
PeacePeace means societal friendship and harmony in the absence of hostility and violence. In a social sense, peace is commonly used to mean a lack of conflict (such as war) and freedom from fear of violence between individuals or groups. "Psychological peace" (such as peaceful thinking and emotions) is less well-defined, yet perhaps a necessary precursor to establishing "behavioural peace". Peaceful behaviour sometimes results from a "peaceful inner disposition".
