Customer intelligenceCustomer intelligence (CI) as part of business intelligence is the process of gathering and analyzing information regarding customers, and their details and activities, to build deeper and more effective customer relationships and improve decision-making by vendors. Customer intelligence is a key component of effective customer relationship management (CRM), and when effectively implemented it is a rich source of insight into the behaviour and experience of a company's customer base.
SwitzerlandSwitzerland, officially the Swiss Confederation, is a landlocked country located at the confluence of Western, Central and Southern Europe. It is bordered by Italy to the south, France to the west, Germany to the north and Austria and Liechtenstein to the east. Switzerland is geographically divided among the Swiss Plateau, the Alps and the Jura; the Alps occupy the greater part of the territory, whereas most of the country's population of 8.7 million are concentrated on the plateau, which hosts the largest cities and economic centres, including Zürich, Geneva and Basel.
SwisstopoSwisstopo is the official name for the Swiss Federal Office of Topography (in German: Bundesamt für Landestopografie; French: Office fédéral de topographie; Italian: Ufficio federale di topografia; Romansh: Uffizi federal da topografia), Switzerland's national mapping agency. The current name was made official in 2002. It had been in use as the domain name for the institute's homepage, swisstopo.ch, since 1997. The main class of products produced by Swisstopo are topographical maps on seven different scales.
