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In this Full Innovative Practice Paper, we present a teaching approach, based on service science, for integrating a business curriculum in the engineering educational program. Our approach is a composition of experiential learning, systems thinking, and se ...
When conducting workshops with business people, there is a significant risk to become bogged down in the details of the underlying business process rather than seeing the big picture of the value provided by the process to its stakeholders. In this paper, ...
The paper reports results of a structured democratic dialogue Co-Laboratory that aimed to explore actions that could alleviate obstacles preventing the development of practical broadband applications for elderly people and people with disabilities. Thirty- ...
In the past decades, literature on routines and practices has substantially contributed to our understanding of how actors accomplish organizational tasks through repetitive and recognizable patterns of interdependent actions situated in time and space. Ye ...
Architectures are common means for organising coordination between components in order to build complex systems and to make them manageable. They allow thinking on a higher plane and avoiding low-level mistakes. Architectures provide means for ensuring cor ...
Ever since the Internet boom of the mid-1990s, firms have been experimenting with new ways of doing business and achieving their goals, which has led to a branching of the scholarly literature on business models. Three interpretations of the meaning and fu ...
This book examines trends and challenges in research on IT governance in public organizations, reporting innovative research and new insights in the theories, models and practices within the area. As we noticed, IT governance plays an important role in gen ...
In this paper, we describe our use of ethnographic techniques for identifying requirements for a web-based system for automatic updates and data exchange in a financial investment company. During a six-month long internship, we observed stakeholders in the ...
Service modeling is an important step in designing service-oriented systems. There are multiple levels of design because service sci-ence includes both the business rationale and the IT implementation ofthe services. As business and IT perspectives differ, ...
A service system is a popular concept in academia and industry. At the same time, it is a challenging concept to represent, due to its recursive nature and difficulty to relate it to entities in reality. In this paper we present an ontology for modeling se ...