Gestion de la relation client

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Gestion de la relation client

Publications associées (22)

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Mobile eye tracking applied as a tool for customer experience research in a crowded train station

Andrea Regula Schneider

Train stations have increasingly become crowded, necessitating stringent requirements in the design of stations and commuter navigation through these stations. In this study, we explored the use of mobile eye tracking in combination with observation and a ...

2023

High spatial resolution dataset of La Mobiliere insurance customers

Claudia Rebeca Binder Signer, Emanuele Massaro

We present the La Mobiliere insurance customers dataset: a 12-year-long longitudinal collection of data on policies of customers of the Swiss insurance company La Mobiliere. To preserve the privacy of La Mobiliere customers, we propose the data aggregated ...

NATURE PORTFOLIO2022

Industry 4.0 Technologies and Customer-centricity for Digital Supply Chains

Rachel Agnès Laetitia Rosemonde Marie Lacroix

The last few years have experienced the emergence of Industry 4.0 (I4.0), ultra-customization, and the explosion of demand for ethical, fair trade, and sustainable consumption. Organizations have therefore started a digital transformation of their SCs and ...

EPFL2021

A methodology to design measurement systems when multiple model classes are plausible

Ian Smith, Numa Joy Bertola, Sai Ganesh Sarvotham Pai

The management of existing civil infrastructure is challenging due to evolving functional requirements, aging and climate change. Civil infrastructure often has hidden reserve capacity because of conservative approaches used in design and during constructi ...

2021

Product assortment and space allocation strategies to attract loyal and non-loyal customers

Ralf Seifert, Anna Timonina-Farkas, Argyro Katsifou

Assortment planning deserves much attention from practitioners and academics due to its direct impact on retailers' commercial success. In this paper we focus on the increasingly popular retail practice to use combined product assortments with both "standa ...

2020

Measurement-system design for structural identification

Numa Joy Bertola

In developed countries, the management of existing civil infrastructure is challenging due to evolving functional requirements, aging and climate change. Due to conservative approaches in construction design and practice, infrastructure often has hidden re ...

EPFL2020

Quantifying Engagement with Citations on Wikipedia (Part 2)

Robert West, Tiziano Piccardi, Giovanni Colavizza

Wikipedia is one of the most visited sites on the Web and a common source of information for many users. As an encyclopedia, Wikipedia was not conceived as a source of original information, but as a gateway to secondary sources: according to Wikipedia's gu ...

RUSSIAN NATL PUBLIC LIBRARY SCIENCE & TECHNOLOGY2020

Quantifying Engagement with Citations on Wikipedia

Robert West, Tiziano Piccardi, Giovanni Colavizza

ASSOC COMPUTING MACHINERY2020

Zero Defect Manufacturing Strategies and Platform for Smart Factories of Industry 4.0

Dimitrios Kyritsis, Gökan May

Within the context of market globalisation, the quality of products has become a key factor for success in manufacturing industry. The growing unpredictability of demand necessitates continuous adjustments in production targets. Addressing customer needs a ...

SPRINGER-VERLAG BERLIN2019

A Digital Platform connecting Academia and Small Businesses: An opportunity for Knowledge Management Experiments

Quentin Adrien Cavillier

Digital transformation is one of the biggest phenomena of this decade. One enabler of this revolution was cloud computing. Today, software engineers can deliver software as a service (SaaS), which is accessible to users through the Internet. Slack, Shopify ...

EPFL2019

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