Category
Customer relationship management
Related publications (133)
Mobile eye tracking applied as a tool for customer experience research in a crowded train station
Train stations have increasingly become crowded, necessitating stringent requirements in the design of stations and commuter navigation through these stations. In this study, we explored the use of mobile eye tracking in combination with observation and a ...
2023The Case for Performance Interfaces for Hardware Accelerators
George Candea, Jiacheng Ma, Rishabh Ramesh Iyer
While systems designers are increasingly turning to hardware accelerators for performance gains, realizing these gains is painstaking and error-prone. It can take several person-months to determine if a given accelerator is a good fit for a given piece of ...
2023High spatial resolution dataset of La Mobiliere insurance customers
Claudia Rebeca Binder Signer, Emanuele Massaro
We present the La Mobiliere insurance customers dataset: a 12-year-long longitudinal collection of data on policies of customers of the Swiss insurance company La Mobiliere. To preserve the privacy of La Mobiliere customers, we propose the data aggregated ...
NATURE PORTFOLIO2022Cost-Based Decision Support System: A Dynamic Cost Estimation of Key Performance Indicators in Manufacturing
An attempt is made to translate five generic key performance indicators (KPIs) into a continuous real-time cost function in a batch order-based manufacturing environment. The challenge of controlling and optimizing resource utilization, production efficien ...
IEEE-INST ELECTRICAL ELECTRONICS ENGINEERS INC2022Industry 4.0 Technologies and Customer-centricity for Digital Supply Chains
Rachel Agnès Laetitia Rosemonde Marie Lacroix
The last few years have experienced the emergence of Industry 4.0 (I4.0), ultra-customization, and the explosion of demand for ethical, fair trade, and sustainable consumption. Organizations have therefore started a digital transformation of their SCs and ...
EPFL2021The role of ride-split revenue optimization on service level and traffic operation
This master's project studies the role of ride-splitting incentives in the service level, total revenue, and trac impact of a ride-sourcing platform, which is built as a discrete event simulator using simulated taxi data within a congestible road network o ...
2021A methodology to design measurement systems when multiple model classes are plausible
Ian Smith, Numa Joy Bertola, Sai Ganesh Sarvotham Pai
The management of existing civil infrastructure is challenging due to evolving functional requirements, aging and climate change. Civil infrastructure often has hidden reserve capacity because of conservative approaches used in design and during constructi ...
2021Leveraging insurance customer data to characterize socioeconomic indicators of Swiss municipalities
Claudia Rebeca Binder Signer, Emanuele Massaro
The availability of reliable socioeconomic data is critical for the design of urban policies and the implementation of location-based services; however, often, their temporal and geographical coverage remain scarce. We explore the potential for insurance c ...
2021Product assortment and space allocation strategies to attract loyal and non-loyal customers
Ralf Seifert, Anna Timonina-Farkas, Argyro Katsifou
Assortment planning deserves much attention from practitioners and academics due to its direct impact on retailers' commercial success. In this paper we focus on the increasingly popular retail practice to use combined product assortments with both "standa ...
2020