Concept
Customer analytics
Publications associées (35)
Mobile eye tracking applied as a tool for customer experience research in a crowded train station
Train stations have increasingly become crowded, necessitating stringent requirements in the design of stations and commuter navigation through these stations. In this study, we explored the use of mobile eye tracking in combination with observation and a ...
2023High spatial resolution dataset of La Mobiliere insurance customers
Claudia Rebeca Binder Signer, Emanuele Massaro
We present the La Mobiliere insurance customers dataset: a 12-year-long longitudinal collection of data on policies of customers of the Swiss insurance company La Mobiliere. To preserve the privacy of La Mobiliere customers, we propose the data aggregated ...
NATURE PORTFOLIO2022The role of ride-split revenue optimization on service level and traffic operation
This master's project studies the role of ride-splitting incentives in the service level, total revenue, and trac impact of a ride-sourcing platform, which is built as a discrete event simulator using simulated taxi data within a congestible road network o ...
2021