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Concept
Perceived organizational support
Résumé
Perceived organizational support (POS) is the degree to which employees believe that their organization values their contributions and cares about their well-being and fulfills socioemotional needs. POS is generally thought to be the organization's contribution to a positive reciprocity dynamic with employees, as employees tend to perform better to reciprocate received rewards and favorable treatment. This idea bloomed from Eisenberger and Rhoades' organizational support theory.
According to the POS website:
Research on POS began with the observation that managers' concern with their employees' commitment to the organization is positively correlated with employees' focus on the organization's commitment to them. For employees, organizations serve as important sources of socioemotional resources like respect and care, as well as tangible benefits like wages and medical benefits.
Being regarded highly by the organization helps to meet employees' needs for approval, esteem, and affiliation.
Positive evaluation by the organization also provides an indication that increased effort will be noted and rewarded.
Employees, therefore, take an active interest in the regard with which they are held by their employer.
POS can also be used to offer an explanation for organizational cynicism. Organizational cynicism is related to job satisfaction; it is an attitude toward an organization reflecting one's beliefs about his or her experience as part of the organization. Just as POS explains employees' feelings of value, meaning, identity, etc., it explains employees' feelings of discouragement and distance from their organization. Psychologist James Dean studied employees and found that the biggest cause of cynicism was change that was perceived to be out of the employee's control. Eisenberger and Rhoades found that changes made within the organization were less supported by employees when the changes were perceived to be out of their control.
POS is also related to employee commitment, which can be negatively affected by a sense of helplessness in the event of change.
Source officielle
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