Personne
Gorica Tapandjieva Sekulovska
Cette personne n’est plus à l’EPFL
Publications associées (16)
A Return on Our Experience of Using Services as a Unifying Concept for Business and IT Alignment in a University
Alain Wegmann, Gorica Tapandjieva Sekulovska
We describe the use of the concept of service for aligning the business activities of an organization and its IT resources. This work is set in the context of a longitudinal action-research project between our research unit and our university's IT departme ...
2019Designing, Aligning, and Visualizing Service Systems
Service is a concept that separates the concerns of an organization into (1) the value created for users and (2) the way the organization manages its resources to provide this value. The discipline of management of information technology (IT) uses services ...
EPFL2018Coopetition and Ecosystems: Case of Amazon.com
Alain Wegmann, Arash Golnam, Gorica Tapandjieva Sekulovska
Business and innovation ecosystems involve complex interdependencies among various actors. The concept of ecosystem is useful for analyzing strategies in which competitors are also considered as complementary partners. To make this explicit, we use SEAM – ...
Routledge2018Ontology for SEAM Service Models
Alain Wegmann, Gorica Tapandjieva Sekulovska
A service system is a popular concept in academia and industry. At the same time, it is a challenging concept to represent, due to its recursive nature and difficulty to relate it to entities in reality. In this paper we present an ontology for modeling se ...
2018A Return on Our Experience of Modeling a Service-oriented Organization in a Service Cartography
Alain Wegmann, Gorica Tapandjieva Sekulovska, Giorgio Anastopoulos
We present a longitudinal project using action design research, which is a four-year collaboration between two EPFL entities: The research Laboratory for Systemic Modeling (LAMS) and EPFL’s IT department, called the VPSI. During that time the VPSI was goin ...
Springer2017Alignment Verification in the Early Stage of Service Design
Alain Wegmann, Gorica Tapandjieva Sekulovska, Matteo Filipponi
Verification is a costly task, sometimes burdensome and tedious, requiring strong formal background. To reduce the effort and cost invested in verification, we developed a model-driven approach for automatic verification of service properties, done in the ...
2017Teaching Business Design at an Engineering School–Principles/Patterns/Practice
Alain Wegmann, Gorica Tapandjieva Sekulovska, Blagovesta Hristova Kostova
We present a research-in-progress project on teaching business design at an engineering school. We describe our teaching approach based on experiential learning, systems thinking and service-dominant logic. We highlight how we try, by repetition, to help t ...
ISPIM2017SLA: to Sign or Not to Sign
Gil Regev, Alain Wegmann, Gorica Tapandjieva Sekulovska
We present our experience of a three-week fieldwork in the form of a contextual inquiry with a service manager at the EPFL IT department. During these three weeks, we encounter a refusal of a user committee to sign a service-level agreement (SLA). We descr ...
CEUR Workshop Proceedings2016IT Service Alignment Verification of Quantitative Properties in Service Design
Alain Wegmann, Gorica Tapandjieva Sekulovska
Despite many years of research, alignment of business and IT services remains a challenge. In this paper we show how to verify the quantitative properties of a service against stakeholder requirements during service design. We model the service with the Sy ...
2015Patterns for Value-Added Services Illustrated with SEAM
Maude Laetitia Grossan, Alain Wegmann, Gorica Tapandjieva Sekulovska, Aarthi Gopal
The basic idea behind the provision of a service is to hide the service implementation details from the client in such a way that more value is provided to the client. Very often support services allow too much of their implementation details to be visible ...
2014