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Aligning Value and Implementation in Service Design: A Systemic Approach

Publications associées (45)

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Study and optimisation of a linear drive system

Raphaël Johannes Charles Mottet

Akribis Systems is a young company specialising in the design and manufacture of motors, stages, and precision systems used in many various environments. Akribis’ products range from standard linear and voice coil motors to fully customized stages, through ...

2017

A new approach to spatial analysis of motorcycle taxis activities: the case of Port-au-Prince, Haiti

Jérôme Chenal, Armel Firmin Kemajou Mbianda, Rémi Jaligot

Motorcycle taxis operate in a non-regulated, uncontrolled environment, raising public health, environmental and economic issues. Consideration of such issues requires an in-depth understanding of motorcycle taxis’ organizational and operational features. U ...

2017

Information Technology Governance in Public Organizations

This book examines trends and challenges in research on IT governance in public organizations, reporting innovative research and new insights in the theories, models and practices within the area. As we noticed, IT governance plays an important role in gen ...

Springer International Publishing2017

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We present a longitudinal project using action design research, which is a four-year collaboration between two EPFL entities: The research Laboratory for Systemic Modeling (LAMS) and EPFL’s IT department, called the VPSI. During that time the VPSI was goin ...

Springer2017

Valuing quantity flexibility under supply chain disintermediation risk

Isik Bicer

We consider a supply chain with one supplier and one retailer in which the parties develop a quantity flexibility contract to specify the conditions of procurement activities. The contract allows the retailer to adjust the initial order quantity after the ...

Elsevier Science Bv2016

Graspeo: a Social Media Platform for Knowledge Management in NGOs

Denis Gillet, Adrian Christian Holzer, Andrii Vozniuk, Sten Govaerts

Timely access to critical information is crucial for any organization operating in situations of emergency. Deploying an adequate information system tailored to specific organizational needs and matched to the organizational structure is essential. To unde ...

2015

Pervasive Data Analytics for Sustainable Energy Systems

Tri Kurniawan Wijaya

With an ever growing population, global energy demand is predicted to keep increasing. Furthermore, the integration of renewable energy sources into the electricity grid (to reduce carbon emission and humanity's dependency on fossil fuels), complicates eff ...

EPFL2015

Patterns for Value-Added Services Illustrated with SEAM

Maude Laetitia Grossan, Alain Wegmann, Gorica Tapandjieva Sekulovska, Aarthi Gopal

The basic idea behind the provision of a service is to hide the service implementation details from the client in such a way that more value is provided to the client. Very often support services allow too much of their implementation details to be visible ...

2014

Cloud Storage Service Benchmarking: Methodologies and Experimentations

Sofiane Sarni, Enrico Bocchi

Data storage is one of today’s fundamental services with companies, universities and research centers having the need of storing large amounts of data every day. Cloud storage services are emerging as strong alternative to local storage, allowing customers ...

2014

[Context] As opposed to the traditional approach to problem solving, which limits the scope of the solution to the stated problem, the mandate for services is to go deeper and focus on the value that the proposed solution creates for the entities affected ...

EPFL2014