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This article aims to uncover the role of Design Thinking in the innovation processes of large companies. We propose Design Thinking as a means of fostering innovation by enabling the development of Absorptive Capacity. Thanks to its procedural and collaborative nature and its dependence on internal and external information, we show that Design Thinking allows large companies to build innovation capabilities by recognizing, absorbing and applying external knowledge. Our findings contribute to the research on Design Thinking and Absorptive Capacity. First, we aim at advancing the development of a theoretical background for a still largely unexplored, but nevertheless growing, phenomenon; second, we contribute to the Absorptive Capacity discourse specifically in three areas: recognizing the value of external information, social integration mechanisms, and the interplay between the assimilation and transformation of information.
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Yousef Jalali, Natascia Petringa, Mary Jean Bürer
Dario Floreano, Valentin Wüest, Fabio Bergonti